Cancellation Policy

At ShopVexa.live, customer satisfaction is important to us. You may request cancellation subject to the conditions below.

1. Cancellation Window

You can request cancellation:

  • Within 12 hours of placing the order, or
  • Before the order has been processed or shipped

whichever is earlier.

Once an order has been processed, packed, or dispatched, cancellation may no longer be possible.

2. How to Cancel

To request cancellation, please contact our support team with:

  • Order ID
  • Reason for cancellation

Email: support@shopvexa.live

Our team will check the order status and confirm whether cancellation is possible.

3. Refunds for Cancelled Orders

For prepaid orders, approved cancellations are generally refunded to the original payment method within 5–7 business days.

For Cash on Delivery (COD) orders, no refund is required if payment has not been collected.

4. Important Notes

Repeated order refusals, fake orders, or excessive last-minute cancellations may result in restrictions on future COD orders.

ShopVexa.live reserves the right to cancel an order due to:

  • Product unavailability
  • Pricing or technical errors
  • Suspicious or fraudulent activity
  • Operational limitations

If payment has already been made for such an order, an applicable refund will be processed.

Contact Us

Website: ShopVexa.live
Email: support@shopvexa.live

Last Updated: September 24, 2026