Refund policy
At ShopVexa.live, we want you to shop with confidence. If you’re not satisfied with your purchase, you may request a return within 7 days of receiving your order.
Returns
To be eligible for a return:
- Product must be unused and in its original condition
- Original packaging, tags, and accessories must be included
- Proof of purchase or Order ID must be provided
- Return request must be raised within 7 days of delivery
Returns sent without prior approval may not be accepted.
Damaged or Incorrect Items
If you receive a damaged, defective, or incorrect product, please contact our support team as soon as possible with your Order ID and clear photos or videos.
Non-Returnable Items
Certain products may not be eligible for return, including:
- Personal care or hygiene products
- Perishable items
- Customized products
- Gift cards
- Products damaged through misuse
Exchanges
For an exchange, please request a return first. Once approved, you may place a new order for the required product, subject to availability.
Refunds
Once your return is received and inspected, we will notify you about the refund status.
Approved refunds are generally processed within 7–10 business days.
For Cash on Delivery (COD) orders, bank account or UPI details may be required to process the refund.
Website: ShopVexa.live
Last Updated: September 24, 2026