Shipping policy
At ShopVexa.live, we aim to provide a smooth, reliable, and timely delivery experience across India.
1. Order Processing
Orders are generally processed within 1–2 business days after confirmation. Orders placed on weekends or public holidays may be processed on the next working day.
2. Estimated Delivery Time
- Metro Cities: 3–7 business days
- Tier 2 & Tier 3 Cities: 5–9 business days
- Rural & Remote Areas: 7–12 business days
Delivery timelines are estimates and may vary due to courier availability, weather, public holidays, high order volumes, or other circumstances beyond our control.
3. Order Tracking
Once your order is shipped, tracking details may be shared via SMS, email, or WhatsApp. Tracking updates may take up to 24 hours to reflect.
4. Shipping Partners
We work with trusted courier and logistics partners across India. Courier selection depends on your location and service availability.
5. Address & Delivery Issues
Customers are responsible for providing a complete and accurate shipping address and contact number.
Incorrect addresses, unreachable phone numbers, or customer unavailability may result in delayed or failed delivery. Re-shipping charges may apply in some cases.
6. Damaged, Lost, or Delayed Orders
If your order arrives damaged or defective, please contact us within 48 hours of delivery with your Order ID and clear photos or videos.
For significantly delayed or lost orders, please contact our support team for assistance.
7. Shipping Coverage
We currently deliver to most serviceable pin codes across India. International shipping is not available at this time.
8. Policy Updates
We may update this Shipping Policy from time to time. Any changes will be posted on this page.
Website: ShopVexa.live
Last Updated: September 24, 2026